Theme Park Tickets is a trading style of U.S. Rent A Car Limited. A company
registered in the UK. Company number: 4877174. The terms and conditions below are
the basis of our agreement as a retailer of our products and services with you,
the buyer, of said products and services. By agreeing to purchase products and services
from themeparktickets.co.uk you agree to be bound by the following terms and
conditions. These terms and conditions are available for you before you decide to
make any purchase from themeparktickets.co.uk
You must have read, agreed to and understood these terms and conditions before you
you are able to complete our booking process. If in any doubt do not complete your
purchase before speaking with a member of our term. You can contact us by phone
on 0845 226 6051 or email at
info@themeparktickets.co.uk or by writing to us at the following address;
U.S. Rent A Car Ltd t/a Theme Park Tickets,
Westmead House,
Westmead,
Farnborough,
Hampshire,
GU14 7LP
Payment
We accept payment in the following methods: Visa, Visa Debit, Visa Electron, MasterCard,
Switch/Maestro. We do not charge any additional charges to process your payment.
Please note we do not accept American Express.
Your payment (Full balance/deposit) will be processed at the time of your purchase
being accepted. This means that once your order has been confirmed by our team we
will then collect your funds.
Deposits
You can make a booking and secure your products/service/tickets with just a £10
deposit per person. The balance on your booking will be due 8 weeks before you travel.
When you make a booking via a deposit it is your responsibility to provide payment
details that will still be valid when your balance is due. If you need to update
your payment details please call us on 0845 226 6051. By making a booking under
our deposit scheme you agree to authorise us to process the balance on your booking
automatically when due.
Ticket dispatch / Delivery
Hard Tickets: These will be sent via a Royal Mail ‘signed for’ service. This means that you will need to sign for the tickets upon delivery. Once signed for the tickets then become your sole responsibility. In the event that you are not based in the UK and have ordered real tickets we reserve the right to alter your order to eTickets (where available) which we will be able to dispatch via email anywhere in the world. Covid 19 Update:
Disney Ultimate Tickets/ E-Tickets: In the event that TPT have to supply a Will-Call voucher due to product availability/restrictions during Covid-19 period, TPT will supply customers with a Magic Band2 per ticket - please note that in the event that you subsequently have to cancel your order you will need to return the Magic Band2/s along with your tickets. The Magic Band2 must not be opened and must be unused in its original undamaged packaging. In the event that Magic Band2's is not returned or returned opened or damaged a charge of £19 per band will apply. Please note that Magic Band2’s cannot be replaced in the event of loss or damage.
International Delivery: We are able to send tickets internationally
to some countries. Please call us on 0845 226 6051 or email info@themeparktickets.co.uk for more details.
Please note that international deliveryis an additonal cost and may take up to 21
days to reach you. Please contact us for more details.
eTickets: These will be emailed to you once full payment has been
made. You will need to print the tickets and keep them safe. eTickets allow you
to keep a copy of your tickets to re-print in the event of loss or damage.
Please Note: You will need to have at least 7 days before date
of first use in order to receive the tickets. If you require your tickets sooner
please call us on 0845 226 6051
Discovery Cove Ticket Dispatch
Please note that Discovery Cove reservations are on a request basis. During your
booking process you are asked to give at least one alternative date in case your
first choice is unavailable. We will notify you ASAP should your dates not be available.
Once your reservation is confirmed your tickets will be emailed to you.
Tickets types
themeparktickets.co.uk sell both Hard tickets and eTickets. Please note that
it is normal practice for tickets to contain an expiry date. It is your responsibility
to use the tickets/vouchers by the specified expiry date. Once a ticket expires
it cannot be used. We cannot offer any refunds for tickets that have expired.
Hard tickets are tickets made from either cardboard or plastic.
These tickets are dispatched using a signed for mail service. A Signature is required
upon delivery.
eTickets are tickets that may be emailed to you. If your order
contains hard ticket your eTickets will be sent in the post along with your hard
tickets. Some suppliers such as SeaWorld Parks & Entertainments only issue eTickets.
eTickets do not need to be exchanged, no additional queue's are required. eTickets
contain bar codes so you scan in and out of the parks in the normal way. eTickets are gate ready the same as a Hard tickets.
eVouchers are tickets that may be emailed to you. eVouchers need
to be exchanged at the parks for ‘Real Tickets’ eVoucher exchange is fast and easy
and should only take a matter of minutes. Follow the redemption instructions advised.
Amendments
If you need to amend your booking in anyway please call us on 0845 226 6051. An
administration fee of £25 will apply along with any increase in costs should we
change or re-book your order.
If your booking is able to be amended the old voucher will then become invalid and
should be destroyed. If we have paid you a refund in respect of the amendment and
you subsequently manage to use the original voucher you will be responsible for
paying that refund back to us. Your payment details will be charged automatically.
Please note that some tickets may be non transferable, non changeable and cancellable.
You will need to contact us for more information. If your product/service/ticket
cannot be amended or cancelled you will not receive a refund.
Cancellations
Alterations and Cancellations by you If you wish to amend
your booking once it has been confirmed please contact as soon as possible. Please
note it may not always be possible to make amendments. Where it is possible to do
so an administration fee of £25 will be charged together with any costs incurred
or imposed by any of our suppliers in making the change. An amended voucher (where
applicable) will be issued to you. The original voucher will then become invalid
and should be destroyed. No refunds will be payable if the original voucher and
not the reissued one is redeemed at the attraction concerned. If we have paid you
a refund in respect of the amendment and you subsequently manage to use the original
voucher you will be responsible for paying that refund back to us. To cancel a booking,
please email info@themeparktickets.co.uk.
We will then issue you with a cancellation invoice. The cancellation will only take
effect from the date that we issue our cancellation invoice. If you cancel your
booking but then somehow manage to redeem the original voucher you will be responsible
for reimbursing us for the full cost of the voucher. The cancellation charges set
out below apply on cancellation. Where the cancellation charge is shown as a percentage,
this is calculated on the basis of the total cost payable by the person(s) cancelling
excluding amendment charges. Amendment charges are not refundable in the event of
cancellation.
Cancellation Protection (CP)
Cancellation Protection (CP) is a one off payment that covers you in the event that you need to cancel your order. CP covers Disney, Universal and SeaWorld Tickets. CP can only be purchased at the time of booking. If tickets have been dispatched these must be returned to us in the same condition as you received them and must be returned securely via Royal Mail Special Delivery at least 24 hours before your departure date. Once received we will verify that the tickets have not been used, indorsed, damaged or linked to services such as Disney’s FastPass+. You will then receive a refund in full (minus the cost of CP). Please note CP does not cover Discovery Cove/Sporting Events/Character dining. Please be aware that you may only use CP once during the lifetime of your booking to cancel part or the whole of your qualifying order – Please note Cancellation Protection (CP) cannot be removed from your booking should you change your mind once the initial 72 hour cooling off period has expired. CP must be added at the time of your booking – you cannot add CP to your order after you have completed your order and your 72 hour cooling off period has expired.
Cancellation Charges
Please be aware that some tickets cannot be cancelled. Cancelation/refund times will depend on when we receive the funds back from the supplier for your returned tickets – we will advise you of time scales once you submit your cancellation request.
Discovery Cove
- Discovery Cove or Any attraction more than 30 days before the arrangements
are due to start: 25%
- 30 days or less before the arrangements are due to start: 100%
Theatre bookings/Experience World bookings/Package Bookings
- Cancellation at any time after the booking has been confirmed:
100%
All Other Attraction Ticket Bookings
- Up to 30 days before the arrangements are due to start: 25%
- Between 29 - 7 days before the arrangements are due to start: 50%
- Within 7 days of the arrangements due to start: 100%
If unsure please check before you cancel or amend your reservation by emailing
us at info@themeparktickets.co.uk
Alterations and Cancellations by us
Alterations and Cancellations by us due to circumstances beyond our control: In the event that your arrangements are significantly amended or cancelled by us before commencement and there is time to do so, we will offer you the choice of the following options: (1) accept the change (for significant changes) or (2) purchase alternative comparable arrangements from us. The options set out above represent the full extent of our liability to you in the event of a significant change or cancellation of your arrangements.
All cancellations need to be made in writing. We do not accept cancellations via the phone. You can email cancellations to info@themeparktickets.co.uk Cancellation charges depend on the type of product/service/ticket you have reserved. Some tickets may not be able to be cancelled.
Your Details
At the time of your booking you will be asked to provide your details including
your delivery details (if required). Please ensure that these details are correct
at the time of booking. We cannot be help responsible in the event that you have
entered incorrect details.
Advertising and price accuracy
Every effort is made to ensure that all the details within our website are as accurate
as possible. In some cases time sensitive offers may expire during a time that our
office is closed. In this event we will inform you of any expired offer that cannot
be fulfilled. In the event that we cannot fulfil your order you will not be charged
for your request. Should price changes take effect before we are able to place your
booking with the relevant supplier we will contact you with a revised price. You
will then reserve the right to cancel your request free of charge.
Interruption of service
From time to time some rides/services/products offered may be closed for maintenance
purposes among other reasons. In this event themeparktickets.co.uk cannot be
held culpable.
General conditions
At the time of your booking you may be asked to provide details of all that will
be using the tickets/products. You must be authorised to name those that will be
travelling with you. The initial named person on the booking (party principal member)
must be authorised to make the booking on the basis of these booking conditions
on behalf of all persons named on the booking and/or by their parent/guardian for
all party members who are under 18 years of age when the booking is made. The party
principal is responsible for making all payments due to us. The party principal
must be at least 18 years of age in order to submit a booking.
We will not be responsible for any injury, illness, death, loss (for example loss
of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever
which results from any of the following: the act(s) and/or omission(s) of the person(s)
affected or any member(s) of their party or the act(s) and/or omission(s) of a third
party not connected with the provision of your arrangements and which were unforeseeable
or unavoidable or ‘force majeure’ as defined above
Please note, we cannot accept any liability for any damage, loss, expense or other
sum(s) of any description (1) which on the basis of the information given to us
by you concerning your booking prior to our accepting it, we could not have foreseen
you would suffer or incur if we breached our contract with you or (2) which did
not result from any breach of contract or other fault by ourselves or our employees
or, where we are responsible for them, our suppliers. Additionally we cannot accept
liability for any business losses.
Conditions of suppliers. Many of the services which make up your arrangements
are provided by independent suppliers. Those suppliers provide these services in
accordance with their own terms and conditions. Some of these terms and conditions
may limit or exclude the supplier’s liability to you.
Discovery Cove Tickets: Please note that Discovery Cove is restricted to 1300 visitors
per day. In times of limited availability we may have to request your party size.
In this case your order may take 3/5 working days to confirm. In the event that
your requested dates are not available you will be notified and no charges will
be made to your account.
Complaints Procedure
themeparktickets.co.uk aims to resolve complaints within 28 days of receipt,
however we will endeavor to resolve your issue as soon as possible. All complaints
must be made in writing and either posted to U.S. Rent A Car Ltd t/a Theme Park
Tickets, Westmead House, Westmead, Farnborough, Hampshire, GU14 7LP or emailed
to
info@themeparktickets.co.uk.
In doing so a situation may arise where customers or travel agents receive
a refund, goodwill gesture and/or compensation payment of a duplicated nature, from
both U.S. Rent A Car Ltd and our local product/service/ticket partner. In such an
event themeparktickets.co.uk / U.S. Rent A Car Ltd reserves the right
to recover such duplicated payments at any time within two calendar years of such
an event. Some complaints may take longer than 28 days owing to the nature of the
issue and information provided. themeparktickets.co.uk can only consider complaints
that reach them within 30 days of the final day of rental to which the rental voucher
refers. Actions against themeparktickets.co.uk are restricted to the laws that
occur within the jurisdiction of the United Kingdom courts.
Our Liability to you
- (1) Please note that for bookings of all arrangements other than accommodation
our only contractual obligations to you in relation to those arrangements (other
than those which are expressly set out in these conditions) are to take your booking
in accordance with your instructions and provide you with a ticket or voucher to
enable you to gain entry/access to the arrangement(s) in question (for example the
theatre performance or attraction to which the ticket or voucher relates). Please
be aware that a contract is formed once your order has been received by you. We
cannot accept any liability for the provision of the arrangements themselves which
are provided by the suppliers of those arrangements or for the acts or omissions
of the supplier(s) concerned or any of its employees, agents, suppliers or subcontractors.
The terms and conditions of the supplier concerned will apply to the arrangement(s)
in question. Copies of those terms and conditions are available on request.
- Please note: subclauses (2) – (6) are all subject to sub clause (1) above.
- (2) We promise to make sure that all arrangements we have agreed to make, perform
or provide as applicable as part of our contract with you (including package bookings)
are made, performed or provided with reasonable skill and care. Please note, it
is your responsibility to show that reasonable skill and care has not been used
if you wish to make a claim against us. In addition, we will only be responsible
for what our employees, agents and suppliers do or do not do (where applicable)
if they were at the time acting within the course of their employment (for employees)
or carrying out work we had asked them to do (for agents and suppliers).
- (3) We will not be responsible for any injury, illness, death, loss (for example
loss of enjoyment), damage, expense, cost or other sum or claim of any description
whatsoever which results from any of the following: -
- the act(s) and/or omission(s) of the person(s) affected or any member(s) of their
party or
- the act(s) and/or omission(s) of a third party not connected with the provision
of your arrangements and which were unforeseeable or unavoidable or 'force majeure'
as defined above
- (4) Please note, we cannot accept responsibility for any services which do not form
part of our contract. In addition, regardless of any wording used by us on our website,
in any advertising material or elsewhere, we only promise to use reasonable skill
and care as set out above and we do not have any greater or different liability
to you.
- (5) As set out in these booking conditions, we limit the maximum amount we may have
to pay you for any claims you may make against us. For all other claims which do
not involve death or personal injury our maximum liability if we are found to be
at fault in connection with our contractual obligations to you is limited to twice
the price of the booking in question (excluding amendment charges) paid by or on
behalf of the person(s) affected in total. This maximum amount will only be payable
where everything has gone wrong and you have not received any benefit at all from
your arrangements.
- (6) Please note, we cannot accept any liability for any damage, loss, expense or
other sum(s) of any description (1) which on the basis of the information given
to us by you concerning your booking prior to our accepting it, we could not have
foreseen you would suffer or incur if we breached our contract with you or (2) which
did not result from any breach of contract or other fault by ourselves or our employees
or, where we are responsible for them, our suppliers. Additionally we cannot accept
liability for any business losses.
Conditions of suppliers. Many of the services which make up
your arrangements are provided by independent suppliers. Those suppliers provide
these services in accordance with their own terms and conditions. Some of these
terms and conditions may limit or exclude the supplier's liability to you. Copies
of the relevant parts of these terms and conditions (if any) are available on request
from the supplier concerned. Please note that once you enter the Park or Attraction
your contract will then become with the respective supplier. Any faults, issues
or problems will need to be reported to the supplier at the time of incident.
Behaviour and damage When you book with us, you accept responsibility
for any damage or loss caused by you or any member of your party. Full payment for
any such damage or loss (reasonably estimated if not precisely known) must be made
direct to the accommodation owner or manager or other supplier or to us as soon
as possible. If the actual cost of the loss or damage exceeds the amount paid where
estimated, you must pay the difference once known. If the actual cost is less than
the amount paid, the difference will be refunded. You will also be responsible for
meeting any claims subsequently made against us and all costs incurred by us (including
our own and the other party’s full legal costs) as a result of your actions. You
should ensure you have appropriate travel insurance to protect you if this situation
arises.
We expect all clients to have consideration for other people. If in our reasonable
opinion or in the reasonable opinion of any other person in authority, you or any
member of your party behaves in such a way as to cause or be likely to cause danger,
upset or distress to any third party or damage to property, we are entitled, without
prior notice, to terminate the holiday of the person(s) concerned. In this situation,
the person(s) concerned will be required to leave the accommodation or other service.
We will have no further responsibility toward such person(s) including any return
travel arrangements. No refunds will be made and we will not pay any expenses or
costs incurred as a result of the termination.
Website / advertising material accuracy The information contained
on our website and in our other advertising material is believed correct to the
best of our knowledge at the time of printing or publication. However, errors may
occasionally occur and information may subsequently change. You must therefore ensure
you check all details of your chosen arrangements (including the price) at the time
of booking. Please be aware that your purchase is only completed once you have received
your order. Payment and acknowledgement does not constitute a contract. We reserve
the right to cancel/amend your order before dispatch in the event of any inaccuracies.
Insurance We consider adequate travel insurance to be essential.
Please read your policy details carefully and take them with you on holiday. It
is your responsibility to ensure that the insurance cover you purchase is suitable
and adequate for your particular needs.
Passports and Visas It is your responsibility to ensure that
you have the correct passport and visas to gain entry to any country/attraction
(where applicable). We cannot accept any liability if you are refused entry to any
country or attraction etc as a result of your failure to do so. Further advice and
information can be obtained from the Foreign Office website www.fco.gov.uk. Further information
regarding entry requirements to the USA can be found at https://esta.cbp.dhs.gov .
Privacy All personal information that you provide will be
held confidentially within our secure database and will not be passed to third parties
unless you give permission to do so or it is necessary to do so in order to provide
you with the services you have booked. Where payment is processed via credit card,
credit card numbers are not retained on our database.
Black Friday Offer 2018. Offer valid for new bookings only. This offer is is open until 26/11/2018 at 12pm. This offer is funded on a limited exchange rate. Offer not valid in conjunction with any other offer, promotion or added value. Offer applies to discounted tickets available at the time. Payment for your order must be completed at the time of your order.We cannot be held responsible in the event that your method of payment does not complete. Delivery: Please note Black Friday orders will be dispatched around 21/12/2018 unless travelling in 2018 where our normal delivery options will apply.
Covid-19 Ticket Returns: In the event of cancelation you will need to return your tickets along with any free gifts via Royal Mail Special Delivery Service. Standard cancellation terms will apply unless Cancellation protection was purchased at the time of the booking. Any missing or damaged items will be charged for in full so please ensure you return everything in the state you received them in. Additional items such as postage will not be refunded. You will need to provide a tracking number for your tickets –Theme Park Tickets cannot be held responsible in the event that you do not use the Royal Mail Special Delivery Service or the tickets are lost in the post. You will need to ensure that your sent items have adequate insurance cover in the event of loss. Please note that the tickets are your responsibility until they have been confirmed as received by Theme Park Tickets. Your refund will be processed once we receive the tickets back to our office. Please note you will be charged in full for any missing tickets or free gifts.
Refund time period: At present all refunds will be made once Theme Park Tickets receive a refund from the respective ticket supplier. Refunds may take longer than expected due Government Lockdown in the UK and working restrictions in the USA. We will advise you once your refund has been processed. We appreciate your patience during this difficult period. Please note that due to current Government lockdown restrictions additional delays may be incurred in processing cancellations/refunds/amendments.
Disney Ultimate Tickets/ E-Tickets: In the event that Theme Park Tickets have to supply a Will-Call voucher due to product availability/restrictions during Covid-19 period, Theme Park Tickets will supply customers with a Magic Band2 per ticket - please note that in the event that you subsequently have to cancel your order you will need to return the Magic Band2/s along with your tickets. The Magic Band2 must not be opened and must be unused in its original undamaged packaging. In the event that Magic Band2's is not returned or returned opened or damaged a charge of £19 per band will apply. Please note that Magic Band2’s cannot be replaced in the event of loss or damage. You do not need to open your Magic Band2 in order to reserve your days at Disney.
Contracts do not affect your statutory rights