Call: 0845 226 6051 – Live Chat

Mon-Fri 9am - 6pm, Sat 9am - 1pm

How to contact Theme Park Tickets


During this period where we all need to pull together to ensure we protect our most vulnerable peeps we will be operating a restricted service. Our phone lines will not be available but you can still talk to us about your booking via Live Chat and Email during office hours.


Via telephone

Our UK based call centre is open Monday to Friday 09.00 am until 18.00 pm. We are open Saturday 09.00 am - 13.00 pm. On Sunday’s and bank holidays we are closed. Reservations Tel: 0845 226 6051 (Local Rate)


Via Live Chat

Got a question – speak to us now! Our live chat facility is only available during our office hours. Outside of office hours you will be invited to send an email. Our office opening hours are: Mon – Fri 09:00-18:00, Sat: 09:00-13:00, Sun: Closed

Click here to use Live Chat


Via email

Our reservations team can be contacted via email at, we aim to reply to all emails within 4 working hours.


How to Complain

Theme Park Tickets requires complaints to be in writing either via Email or by Post. We ask that you include as much information as possible including any documentation you believe will speed up our investigation.

What you can expect from us

• Acknowledge all written complaints within 72 hours
• Respond in full to written complaints within 28 days
• Respond to phone calls and email within 48 hours
• Listen properly to your feedback and use your suggestions to improve our services.

Write to us

If at any time you feel the need to write to us or we require information in writing, please write to the following. If you are writing in regards to a reservation.

Insert Appropriate Department
U.S. Rent A Car Ltd t/a Theme Park Tickets,
Westmead House,
GU14 7LP

Once received our internal mailing system will redirect your post to the appropriate department. We aim to acknowledge all appropriate mail within 48 hours. Although we make ever effort to provide you with the best service possible, mistakes can happen, we always welcome your feedback. We'll always do our best to solve any problems or issues that you might have. We promise to listen properly to your feedback and to use your suggestions to improve our products and services.